The Institute is taking this action after receiving a sealed diamond for verification that did not match the data label in the sealing packet. GIA, with the assistance of an outside corporate investigation firm, is examining the circumstances surrounding the submission to determine the source of the sealing packet.
Clients with concerns about a GIA-sealed diamond may submit the unopened sealing packet to GIA for examination. GIA will verify that the diamond matches the report information and return it in a sealing packet at no charge.
If a GIA report is lost, stolen or damaged, clients may obtain report information through GIA’s online Report Check service or by requesting a data document.