Frequently Asked Questions
How will I know I will get my same gemstones back?
Upon receipt, each item is immediately weighed and measured and assigned a control number that will follow your stone through a meticulously detailed tracking process that ensures the item submitted is the one returned. All items you submit to GIA undergo the grading and analysis process with complete anonymity.
Related FAQs
- How do I change my current GIA report format into another GIA report format?
- How do I replace a lost, stolen, or destroyed GIA report?
- Can I order rush service for items submitted for analysis and grading?
- Does GIA unmount and remount stones?
- Can someone other than me pick up my items once the servicing is complete?