An Update on GIA Locations in Response to Coronavirus (COVID-19)



With the number of coronavirus cases increasing globally, GIA is taking necessary precautions to ensure everyone’s health and safety including reducing our service hours and closing some locations. The situation is changing rapidly so we will update this page as our locations’ hours change.

Learn more about GIA campus reopening updates.

View FAQs for laboratory clients.

Current Service Hours

Antwerp

Laboratory 
The laboratory is open Monday - Friday, 9:00 a.m. - 4:00 p.m. by appointment only for submission and return of polished diamonds. The following options are also available for stone pick up and drop off.

  • Schedule free pick-up from your office by emailing antwerplab@gia.edu or antwerppickup@gia.edu. There is a minimum requirement of five stones and a maximum stone value of US $500,000.
  • Drop off your stones at Malca-Amit for free. Malca-Amit will ensure that your stones are delivered to GIA. There is no minimum requirement for your drop-off, but there is a maximum stone value of US $500,000.
  • If you wish to arrange to have Malca-Amit collect your "ready for pick up” stones from GIA, please email your pick up instructions to antwerplab@gia.edu or antwerppickup@gia.edu. There is no minimum requirement for your collection/pick up, but there is a maximum stone value of US $500,000.

Please email antwerplab@gia.edu if you have any questions.

Bangkok

Laboratory
Monday - Friday, 10:00 a.m. - 5:00 p.m.

School
School open – learn more

Carlsbad

Laboratory
The GIA Carlsbad laboratory is open with limited staff and capacity. Items will be accepted and returned by transport only. All staff, vendors and others must wear masks/facial coverings. Everyone will be subject to temperature screening and must comply with 6-feet social distancing. These measures will remain in place until further notice.

Please email carlsbadlab@gia.edu if you have any questions.

School
School open – learn more

​CARES Act - Higher Education Emergency Relief Fund​

Instruments
The customer service department is open Monday - Friday, 7:30 a.m. to 4:30 p.m. Please email giastore@gia.edu with any questions or after-hours requests.

Museum
Closed

Gaborone

Laboratory

The laboratory is open with limited capacity to comply with social distancing and abide by local government mandates. Please email gaboronelab@gia.edu if you have any questions.

JOHANNESBURG

Laboratory
The laboratory is open with limited capacity. Visitors must make an appointment in advance, must be wearing a cloth or surgical mask, will be subject to thermal screening and will be expected to comply with the 2-meter social distancing stipulations. To make an appointment, or if you have any questions, please email johannesburglab@gia.edu.

Hong Kong

Laboratory in Kowloon Bay
Monday - Friday, 9:00 a.m. - 5:00 p.m.
All walk-in intake and return services will be through the GIA Service Center in Central.

Service Center in Central
Monday - Friday, 9:00 a.m. - 4:00 p.m.

School
School open – learn more

London

School open – learn more

Mumbai

Laboratory
The laboratory is open for intake of polished stones with limited staff and modified hours, and clients may submit stones in person with an appointment. To schedule an appointment and receive instructions for stone return, please email mumbailab@gia.edu.

School
School closed – learn more

New Delhi

School
School closed – learn more

New York

Laboratory
The laboratory is open with limited capacity from Monday - Thursday, 8:30 a.m. - 6:00 p.m. and Friday, 8:30 a.m. - 5:00 p.m. For the safety of GIA staff and clients, everyone visiting the GIA offices, including clients, must wear masks/facial coverings to enter the building and the GIA offices. Everyone will be subject to temperature screening and must comply with 6-feet social distancing. At this time, we cannot accept cash payment for services. These measures will remain in place until further notice.

Please email newyorklab@gia.edu if you would like to have your items picked up and dropped off for free via Malca-Amit (limitations apply), or if you have any questions.

School
School open – learn more

Prospective students: Visits to the campus are by appointment-only. If you have questions or would like to make an appointment, please contact the New York Admissions team at (212) 944-5900 ext. 5617 or nyadmissions@gia.edu ​

​CARES Act - Higher Education Emergency Relief Fund​

RAMAT GAN

Laboratory
Due to government regulations, the laboratory will be closed from September 25 to October 17. Please email ramatganlab@gia.edu if you have any questions.

Surat

Laboratory
The laboratory is open with limited staff Monday - Friday, 9:00 a.m. - 4:30 p.m. and is accepting submissions of polished stones up to 0.70 ct. At this time, the laboratory will only accept and return stones using a courier service. Please email suratlab@gia.edu if you have any questions.

School
School closed – learn more

Taipei

School
School open – learn more

Tokyo

Laboratory
The laboratory counter is open Monday - Friday, 9:00 a.m. - 4:00 p.m. with a break from 12:00 p.m. - 1:00 p.m. We are also accepting items by transport services.

Contact Us

If you have questions or concerns, please contact a GIA location or send us a message.