GIA's Illuminator Polariscope Gets a Retrofit
PRODUCT SAFETY RECALL - Launched 28 August 2008
Illuminator Polariscope, SKU: 415000
GIA learned that several people had reported experiencing a brief, static-like shock sensation when using its "Illuminator Polariscope, Model 415000". No one was hurt or injured, and of the over 8,000 such Polariscopes sold between 1995 and July 2007, no other such instances have been reported. Nonetheless, to protect all its students and clients, GIA, in cooperation with the U.S. Consumer Product Safety Commission, voluntarily instituted an immediate recall and retrofit programme for these instruments in August 2008. While GIA believes the risk of any such shock happening again is very remote, the Institute places the safety and security of its students and customers first, and therefore took this precautionary measure.
The Illuminator Polariscope 415000 model is pictured above. It is a white Polariscope, and will have two prongs on its electrical cord. Through the GIA recall and retrofit programme, we will add a ground wire to the Polariscope and return the instrument to customers at no charge for either the retrofitting or shipping.
Starting on 28 August 2008, GIA posted a product safety recall letter to its students and clients who bought this Polariscope model. The letter included a three-part "Return Authorisation" form for the customer to supply his or her information, while giving the client details for shipping the Polariscope to GIA. The "Return Authorisation" number serves as the identification number for the customer's polariscope and can be referenced for tracking purposes.
We will make every effort to return your Illuminator Polariscope to you as soon as possible.
If you own a white Illuminator Polariscope (model 415000, sold from 1995 to July of 2007, with two prongs), and did not receive a product safety recall letter from GIA, please fill out the form Doing so will generate a response from GIA and initiate the retrofit process.
We apologise for any inconvenience this may cause you. If you have any questions, please contact GIA by email at email@example.com or call customer service toll-free at 760 603 4000 between 8:00am and 4:00pm PT Monday to Friday.
Thank you for your patience and attention.