How to Open a Laboratory Service Account
In order to submit materials to GIA, you will need to set up a Laboratory Service account. The application process is completely online and comprises just a few steps.
What you will be asked to provide:
A valid email address
Your contact details, date of birth and a scan of a piece of valid government-issued photo identification
If you are applying for an account on behalf of a business, you will also need to provide:
The names, home addresses, dates of birth and scans of valid government-issued photo identification for all owners or individuals who have 25% or more ownership or voting rights in the company or who otherwise have significant control over the company, such as a CFO or CEO of the company (if applicable).
The names and scans of government-issued valid photo identification for any additional individuals authorised to conduct business with GIA on behalf of your company. This could include authorised representatives, couriers or anyone who will pick up or drop off materials on behalf of the business.
A copy of the company’s business licence or articles of incorporation.
You will be asked to sign the GIA Laboratory Client Agreement via DocuSign.
If you are not authorised to sign on your company’s behalf, you may forward the DocuSign link to someone with signing authority.
We recommend that you familiarise yourself with the terms of the client agreement before signing.
Once the client agreement has been signed and you’ve submitted your online application, you will receive a client number via email. You will then be able to submit stones to the Lab.
If you do not have scans of all the required documents at the time of application:
You can still submit the application along with a signed client agreement. You will receive a client number which will allow you to submit materials. However, you will not be able to receive your serviced items until all documentation has been provided and your application is complete. You can return to the online application at any time to complete it.
If you are an existing client you will be contacted by your representative to update your account.
FREQUENTLY ASKED QUESTIONS
Why does GIA require additional documentation to apply for a laboratory account?
GIA is committed to protecting the integrity of its services and the way we conduct our business. Our application process and the additional information required are part of our Know Your Customer initiative. Also known as KYC, the initiative allows us to better understand who we are doing business with. It helps to ensure that we are not knowingly facilitating or encouraging illicit activities, including money laundering or undermining the integrity of the jewellery industry. These requirements are not unique to GIA but are globally recognised requirements across many industries.
What does GIA do with my data?
What are sanctions and does this apply to me?
GIA follows US sanctions, which restricts with whom we can do business. To ensure compliance with those sanctions, GIA carefully screens all applicants and may ask for additional information from those with residency in the following countries: Cuba, Iran, North Korea, Syria, Russia and Ukraine.
What does it mean if my application is “under review”?
Certain applications are flagged for additional review. Once that review has been completed, your application status will be updated.
If my application is under review, can I still submit stones to GIA?
Once you’ve submitted your application and a signed client agreement, you will be issued with a client number. You many submit stones using this client number. However, you will not be able to receive your stones back until your application has been approved. Once approved, your client number will remain the same.
We look forward to serving you and thank you for choosing GIA as your gem laboratory.
For additional questions, please contact our client services representatives.